I am traveling solo, how can I join a tour?
If you are traveling on your own, you can go ahead and book your tour and we will do our best to pair you together with another group. If you have a specific time you would prefer to fly with us, please mention it in the booking comments or let us know by writing an email.
There‘s two of us but the tour has a minimum number of 3 or more passengers.
If your group is below the minimum, you can still go ahead and book your tour and we will do our best to join your booking with another group. Some of our customers also prefer to pay for the 3 seats to confirm their flight will go ahead.
Do your tours have a weight limit?
To ensure safety and comfort for all our passengers we have the policy of requiring passengers over 120 kg / 265 lbs. / 19 stone to pay for 1.5 seats on the aircraft. Please feel free to send us an email at email@example.com if you have any questions regarding our weight limit policy.
How do I book a tour?
You can use the booking engine on our website which is connected to a secure online payment site. During the booking process, you choose between taking a helicopter tour or airplane tour.
If you have specific requests or if you are booking a private tour please send us an e-mail to firstname.lastname@example.org and we will set up a secure payment link for you to pay for the tour.
What are your departure times?
In order to remain as flexible as possible for our customers, our website does not have set departure times. Morning departures are between 9 am to 1 pm and the afternoon departures are from 1 pm to 5 pm. When we receive your booking, we will reply to you with your exact departure time. If you have a preferred time in mind, please specify it in the booking comments or send us an email letting us know and we will do our best to accommodate it.
Please note that during wintertime, we are limited by short daylight time here in Iceland, so our operation time gets a little shorter.
I am unable to book online and cannot understand why.
Either the tour is fully booked, or you are booking a tour with less than the minimum number of passengers. Please send us an email to email@example.com and we will gladly assist you.
How early do I have to book my tour?
The sooner the better! Especially if you have a specific date and time in mind.
However, in case you decide last minute that you would like to do a sightseeing flight, contact us by calling +354 555 1615 and we will do our best to accommodate you.
How much does a tour cost?
We have a wide range of amazing tours departing from Skaftafell Terminal. If you are uncertain of what tour you should take, you are more than welcome to call or email us and we will be happy to help with the decision making.
Which tours include a landing?
Landing is an optional upgrade on the following helicopter tours: ‘Laki Craters and Surrounding’, ‘Black Sands and Riverbeds’, ‘Lagoon and Highest Summit’ and ‘Grímsvötn Eruption Site’. On the following tours, landing is included in the helicopter option: ‘Landmannalaugar Above’, ‘Ultimate Skaftafell’ and ‘Heli Moon Landing’.
None of our airplane tours include landings. If you would like us to set up a custom tour with or without a landing, do not hesitate to contact us. Please note: All landings are only done when deemed safe by our pilots and are determined by factors such as weather and glacial surface conditions.
Can we see any active volcanos?
Most of the time, we do not have any erupting volcanoes in Iceland. When there is an eruption, we make specific tours to go see them. Please visit our webpage or our Facebook page to see the latest news.
On which tours do we see glaciers?
Since all our standard tours depart from Skaftafell Terminal, which is located right beneath Europe’s largest glacier, Vatnajökull, you get to see some part of the glacier on most of our flights. The following tours focus on the glaciers: ‘Glacier Edge’, ‘Lagoon and Highest Summit’ and ‘Grímsvötn Eruption Site’.
Can we open the windows to take pictures during a tour?
On our standard tours, it is not allowed to open the windows. Open windows are only allowed on private or specialized photo flights. To book a private charter flight or custom photo flight please send us an email and we will be happy to assist you.
What kind of clothes should I wear?
If your tour includes a landing, as some of our helicopter tours do, we suggest that you wear warm layered clothing since the wind can be cold, even though it is a sunny summer day. From October to mid-April we recommend winter clothing. Good closed, waterproof shoes are highly recommended unless you want to get your feet wet or take the chance on falling on the rough volcanic terrain we often land on. During winter and on glacier landing tours it is especially important to wear good shoes since you’ll be walking on the snow.
Sitting in our aircraft itself is not cold, it is similar to sitting in a car, so if your tour does not include a landing, a light jacket should be sufficient.
During custom photo-flights, temperatures can drop, due to open windows or removed doors. In these cases, we recommend multiple warm layers which are flexible and not too bulky, so you can move freely and your clothing doesn‘t get in the way of your shots.
How do I get to your location?
Our Skaftafell meeting point is at
Skaftafell Terminal, located at our private airport in Skaftafell right next to ring-road 1. The best way to get there is to drive on road number 1 and turn off the road to the opposite side of Skaftafell National Park.
GPS co-ordinates: 64.003111, -16.941626
Link to Skaftafell Terminal on google maps: https://g.page/Atlantsflug?share
Driving time to Skaftafell from Reykjavík is around 4 hours and 30 minutes. If you arrive early, you can visit Skaftafell Terminal which offers free parking, light refreshment and has restrooms.
For some private tours, we depart from various locations around Iceland. If you are departing from any other location than Skaftafell Terminal, please check your email for more detailed information about that.
Can I get a pickup by helicopter?
Yes, you definitely can! Contact us if you are looking for a private flight and we will have it custom made to your needs.
Which bus should I take to get to you?
Our headquarters are at Skaftafell Terminal, located right next to ring-road 1. Please check the bus website, www.bus.is, to find out the public transportation options for the south coast of Iceland. You can also send us an email and we would be happy to help you figure these things out.
What type of aircraft do you operate?
Piper Navajo with seats for up to 7 passengers and one openable window for custom photo flights.
Which aircraft do you use for photo flights?
All our aircraft can be used for photo flights, it really depends on our availability at the time of your booking and your preference which aircraft we use.
Send us an email with your wishes and we will come up with the best option for you.
Do you offer pick-up service?
Yes, we can arrange helicopter pick-up from various locations, but we do not offer car pick-up services.
If you want to set up a helicopter pick-up contact us at firstname.lastname@example.org and we will set it up.
If you want to get yourself to our meeting point, we have info on how to get here in a previous question.
What is your cancellation policy?
All cancellations must be made by letter or e-mail and confirmed by Atlantsflug. We are obliged to charge cancellation fees to passenger(s) as follows:
Less than 2 weeks and more than 72 hours – 10% cancellation fee.
Less than 72 hours and more than 24 hours – 50% cancellation fee.
Less than 24 hours – 100% cancellation fee.
With your safety in mind, we reserve the right to cancel a tour or change the itinerary due to weather conditions and/or any other factors beyond our control. If Atlantsflug determines conditions unsafe and not in compliance with its operation manuals, it may cancel or reschedule flights. If customers can not change their tour to another date/time, Atlantsflug will refund the total amount paid in ISK, the same way the payment was received.
What happens if I have already paid for the flight and the weather is unsuitable for the tour?
If the weather forecast is not looking promising at the time of your booked tour we:
A) Try to change the time on the same day (e.g. go in the afternoon instead of the morning).
B) Offer you to go on a different date (e.g. the day before or the day after).
C) If we are fully booked and can not offer options A or B we always give a full refund!